Trust is one of the most important decision-making criteria for women when meeting new people in Fun88 for the first time. I mean, think about it. If you wanted to buy a house, pick up a new computer, or even decide to take your partner out for dinner on that special occasion, what would you do? You ask someone for their advice. In the home case, you will ask a lot of people in Fun88 from a range or agents or brokers to friends and family. And of course you are right.
That is a big expense. It also affects your life experience. If you choose the wrong house, you will be prompted every time you walk to the front door.
What about more personal experiences like dining with your partner? Get the wrong advice and therefore choose the wrong restaurant type for a birthday or celebration and you’ll just be wasting your money. There is no romantic end to the evening for you.
Casino Genie, an independent online casino aggregator, recently published a survey that had some pretty surprising results. The bottom line is that online casinos are losing thousands of customers every day.
Jon Hingston, Director of Customer Satisfaction at Casino Genie, said, “Our survey of 2,500 online gamblers from more than 100 online casinos showed that players want a personalized service. And one of the key criteria of personalized service is trust, and players want to be honest and with integrity. again will weigh on those costs .See figures show that players stay at casinos 5 times longer when customer service meets their expectations. So with this information, what We need to understand how we can help the casinos provide this experience and also a good one. “.
So why is belief so important. We are talking about tough gamblers who just want to win money, right? Are not. Hingston told us, “The vast majority of players are new to gambling. And there’s a huge community of people in Fun88 who are overwhelmed by the complexity of the game in online betting sites in india, the language we use is confusing, and they feel like it is. no depth.If online casinos want to win over life supporters they need to be ‘your friends’ behave like the friend at school who taught you English baseball or cricket rules without laughing at you. Then both can enjoy the game in online betting sites in india even more. ”
Of the 2,500 online casino players surveyed by Casino Genie, just over 1,400 have played under 12 months. Only 24% are loyal to a casino. More than 62% have played at four or more casinos.
Interestingly, those who have gambled for more than 12 months, still have a large pool of players playing at four or more casinos, 48%. Alarming for online casinos is that 78% of these consider poor customer service the reason for their volatility. Only 4% of players have found a website where they are also completely loyal. Fun88 But this is the killer truth. Out of 100 people in Fun88 out of 100 say the reason they stick with a casino is because of ‘great customer service’. Makes you think not. Why isn’t my casino like that?
Not all of those 100 gamblers have played at the ‘Top 20’ casino. Small casinos are operating smarter, more responsive, and play store game in online betting sites in india to try and compete in the field. And it took effect.
So let’s go back to the question of trust. Another figure comes from the survey. 82% of respondents said they would try a new online casino if referred by a friend. 68% of people in Fun88 said they would try a new online casino if it was ‘encouraged’ by other players.
So, in short, customer service and trust are what players want. The question is, will the major casinos listen?